FAQ

Order

 

Are the prices inclusive or exclusive of VAT?
All prices on this website include 21% VAT


What can I buy on this website?
Here you will find affordable photos on canvas and other materials that are cheaper than at a gallery. You choose the size and the size yourself. So every photo is unique and tailor-made, especially for you.


What materials and sizes do our works have?
You have complete control over how your work (for example a canvas photo) will look like. You can choose from different materials such as: canvas, aluminum, acrylic glass, wallpaper, wood, steel, (framed) photo prints, and much more. You choose the size yourself. At the works we show the sizes that fit the work. The work is therefore not pressed or cut off. Depending on the material, your work can hang up to three meters wide in your living room. With the materials wallpaper and print on (acoustic) canvas you choose the size yourself. With these materials you often choose wall filling and the wall is leading. We would like to show you a cut-out for your size.


Can I upload a picture of my own space and hang a work virtually in it?
Not via the website. But with the iPhone and iPad App.Deze helps you to hang your favorite works in your own room. Choose a work, take a photo and see if the work really suits you.


 

Pay

 

In what ways can I pay my order?
We offer multiple reliable and secure payment methods. You can choose an iDEAL, Klarna, bank transfer, Credit Card or PayPal.
Do you want to pay afterwards? Choose during the checkout for Klarna or ‘bank transfer’. Via Klarna you pay the entire amount after 14 days. In the case of a ‘bank overdraft’, you transfer 25% to your own bank. Then we proceed to the production of your order and you pay the outstanding amount after delivery of your order.

Companies can choose to order on invoice.


I order work for my company, can I get an invoice?
During checkout you can opt for ‘delivery on invoice’. We send the invoice to you and take your order into production.


 

Shipment

 

How much are the shipping costs?
Shipments within the Netherlands, Belgium, Germany and France are free.


How is the package sent?
Canvas, aluminum, steel, acrylic glass and framed works are firmly packed in plastic bubble wrap and cardboard. Xpozer, wallpaper and posters are sent in sturdy tubes.
A courier comes to pick up the package and brings it directly to your home or office. We work with courier services that are used to dealing with vulnerable packages, so that’s okay.
Are you not at home? Then the deliverer leaves a note and an appointment can be made to plan a new delivery.
Of course something can always happen during a shipment. If your package is damaged during transport, please contact us and we will resolve this quickly and correctly.


How many days does it take for me to receive my work? When will my order be delivered, and what time?
Generally you will receive the package after 6-8 working days. Do you have a rush? Call or email us!
We will keep you informed about the delivery of your order by e-mail. A day before delivery you will receive track & trace information with which you can track the delivery.

 

Complaints and returns

 

I have a complaint. Where can I go?
Unfortunately it can happen that something goes wrong, for example that an order is damaged during transport). Of course we want to solve that neatly for you! Call or email us, and let us know what you are not satisfied with. You will receive a confirmation of the complaint and will receive a substantive response as soon as possible (no later than 14 days after the submission of the complaint, but almost always the same day).
Work on the Wall is Thuiswinkelorganisatie member, so you can also file a formal complaint through the disputes committee SGC. You can also submit your complaint to the Disputes Committee via the European ODR Platform.


Can I return my order?
Your order will only be made when you order it. That is really custom work. For this reason, the right of withdrawal expires. That means that you can not send your order back. Every loose work in the Werk aan de Muur collection can be purchased on more than 10 materials and every material has dozens of sizes, which is why everything is custom-made.

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